Updates and hotline

Update of purchased software

• Maintenance contract (updates and support) for LV software (ca. 10 %  - 15%) of the current list price / year). Minimum amount: 110,-- EUR. 
  Contract must be cancelled within 3 months notice before contract ends.
  There is a reinstatement fee of 45,- EUR if you decide to renew the contract manually.
• Updates based on a special offer.
• Supplements and extensions of programs by separate offer.

Hotline

Our hotline is essential in our customer service. Our engineers who have developed the LV programs and who work with this software every day are your contact persons.

For our customers a free of charge hotline for questions concerning operation of the program is provided for 30 days from date of purchase. After that time a service contract covering technical as well as program specific questions is offered at a competitive price.

Other

• Discount is granted for universities and research institutes.
• Customer specified adjustments are performed against extra charge.

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